All three offshore BPO call centers handle calls for Fortune 100 US companies.
All three hire agents for the same wage and provide similar training.
- Call Center 1 does not test their agents for English-speaking even though they handle calls strictly from North American customers.
- Call Center 2 tests their agents with a scholastic-based English test used for students to learn about the English language.
- Call Center 3 uses LanguaTest™ to measure Understandability at the start of the interview process to eliminate poor English-speaking candidates thus reducing hiring costs and onboarding time. Understandability is the ability to understand what is being asked along with the English-speaking skills to be understood! Only the top English-speaking agents are certified to handle their Fortune 100 clients’ calls, which attracts other new clients as well.