Resources, helpful Information on Custom Language Testing

Revolutionizing Call Center Recruitment: The Role of AI English Testing in 2023 and Beyond20240412101808

Revolutionizing Call Center Recruitment: The Role of AI English Testing in 2023 and Beyond

In the dynamic realm of customer service, staying ahead means addressing the pressing challenges head-on. Explore how AI Englis...

Why Should Call Centers & BPO’s Do English Testing Before Hiring New Agents?20240405130951

In today's fast-paced business environment, call centers and BPOs play a pivotal role in customer engagement. However, ensuring...

How to Create, Measure & Track KPIs at your Call Center or BPO?20240330124454

This article was crafted to provide actionable insights for call center professionals aiming to optimize their operations throu...

Revolutionizing Language Testing with AI20240322104631

Revolutionizing Language Testing with AI: Transforming Contact Centers and BPO Industries...

Top-5 Reasons To Do English Testing Before Hiring Call Center Agents20240315123952

In today’s globalized business landscape, effective communication is paramount, especially in call centers and business process...

What Does a Bad Hire Really Cost Your Company?20240301105216

Are bad hiring decisions due to poor English-Speaking agents costing your company more than you realize? From lost productivity...

Enhancing Customer Experience Through Language Proficiency20240229204858

In the ever-evolving landscape of contact centers and Business Process Outsourcing (BPO), delivering exceptional customer exper...

Which Call Center Are You?20231228080044

All three offshore BPO call centers handle calls for Fortune 100 US companies....

Attention All CX Consultants!20231215075417

The best Offshore Call Center Consultants know their clients want only the top English-speaking agents on the phones and Langua...