Which Call Center Are You?20231228080044
Which Call Center Are You?
December 28, 20235 comments
All three offshore BPO call centers handle calls for Fortune 100 US companies....
Revolutionizing Call Center Success: LanguaTest™ is the Solution to Industry Pain Points20231204082759
Revolutionizing Call Center Success: LanguaTest™ is the Solution to Industry Pain Points
December 4, 20238 comments
Introduction:In the dynamic world of call centers, where effective communication is paramount, challenges in hiring, escalated calls, poor Net Promote...
The LanguaTest™ cycle, measuring Understandability and making Smiles!20231123161525
The LanguaTest™ cycle, measuring Understandability and making Smiles!
November 23, 20234 comments
Human Resources and Hiring Managers are happy because LanguaTest™ has measured the Understandability of all candidates and only provided those qualifi...
Lack of Agent Understandability is the Root Cause to Many Customer Service Failures!20231123161307
Lack of Agent Understandability is the Root Cause to Many Customer Service Failures!
November 23, 2023833 comments
LanguaTest™ provides the test results you need to hire only the top English-speaking agents, dramatically reducing customer frustrations. LanguaTest™ ...
Celebrating 500,000 completed LanguaTests™ Worldwide!20231116033943
Celebrating 500,000 completed LanguaTests™ Worldwide!
November 16, 20235 comments
LanguaMetrics is celebrating 500,000 completed LanguaTests™ Worldwide! For over 6 years, from Cebu to Cairo, from Mumbai to Guatemala… we have been he...
Measuring Understandability Worldwide!20231107125959
Measuring Understandability Worldwide!
November 7, 20239 comments
Learn more here: https://languatest.com/understandability-the-measure-that-matters/ LanguaBlogs – Learn how Language Power and Understandability Great...
LanguaTest™ – Where Reliability Meets Validity!20231023031601
LanguaTest™ – Where Reliability Meets Validity!
October 23, 20234 comments
Understanding the Urgency: Reliability and Validity in Screening Mechanisms As the demand for proficient English-speaking agents skyrockets across the...
What does it Cost to Not Measure Understandability?20231010120342
What does it Cost to Not Measure Understandability?
October 10, 20238 comments
Let’s do some basic math, One agent takes approximately 80 calls per day. That is over 400 opportunities to turn customer calls into escalations...
