Do You Know That Language Power Influences Your KPIs?20240517154036
Do You Know That Language Power Influences Your KPIs?
May 17, 20240 comments
In a recent article from CXM Today, the piece highlights how the relentless pursuit of key performance indicators (KPIs) can sometimes overshadow the ...
Revolutionizing Call Center Recruitment: The Role of AI English Testing in 2023 and Beyond20240412101808
Revolutionizing Call Center Recruitment: The Role of AI English Testing in 2023 and Beyond
April 12, 20241 comment
In the dynamic realm of customer service, staying ahead means addressing the pressing challenges head-on. Explore how AI English Testing is reshaping ...
Why Should Call Centers & BPO’s Do English Testing Before Hiring New Agents?20240405130951
Why Should Call Centers & BPO’s Do English Testing Before Hiring New Agents?
April 5, 202433 comments
In today's fast-paced business environment, call centers and BPOs play a pivotal role in customer engagement. However, ensuring effective communicatio...
How to Create, Measure & Track KPIs at your Call Center or BPO?20240330124454
How to Create, Measure & Track KPIs at your Call Center or BPO?
March 30, 20242 comments
This article was crafted to provide actionable insights for call center professionals aiming to optimize their operations through strategic KPI manage...
Revolutionizing Language Testing with AI20240322104631
Revolutionizing Language Testing with AI
March 22, 20240 comments
Revolutionizing Language Testing with AI: Transforming Contact Centers and BPO Industries...
Top-5 Reasons To Do English Testing Before Hiring Call Center Agents20240315123952
Top-5 Reasons To Do English Testing Before Hiring Call Center Agents
March 15, 20249 comments
In today’s globalized business landscape, effective communication is paramount, especially in call centers and business process outsourcing (BPO) firm...
What Does a Bad Hire Really Cost Your Company?20240301105216
What Does a Bad Hire Really Cost Your Company?
March 1, 20242 comments
Are bad hiring decisions due to poor English-Speaking agents costing your company more than you realize? From lost productivity to damaged reputation,...
Enhancing Customer Experience Through Language Proficiency20240229204858
Enhancing Customer Experience Through Language Proficiency
February 29, 20247 comments
In the ever-evolving landscape of contact centers and Business Process Outsourcing (BPO), delivering exceptional customer experiences is paramount. On...
Which Call Center Are You?20231228080044
Which Call Center Are You?
December 28, 20235 comments
All three offshore BPO call centers handle calls for Fortune 100 US companies....
Attention All CX Consultants!20231215075417
Attention All CX Consultants!
December 15, 20237 comments
The best Offshore Call Center Consultants know their clients want only the top English-speaking agents on the phones and LanguaTest™ is here to help t...
