Our Services
We Create a Custom Test for
You and You Alone using
cutting-edge AI technology
We Create a Custom Test for You and You Alone using cutting-edge AI technology
It is the Language of Your Business
Our service is unique in the testing world. Developing custom tests is challenging and testing company’s business models are generally built upon the concept of selling the same test to all customers, all over the world, across all industries – as many times as possible.
That is not our model. We have developed proprietary intellectual property specifically for the purpose of being able to design custom tests rapidly and cost effectively. If you desire a test that is right for your business and is designed to meet you or your client’s standards, we invite you to build a custom LanguaTest™ with us.
Your test will be designed from the ground up to evaluate your agent’s understandability:
Using the words used in your business, no matter how technical or complex.
Using the phrases used in your business, the way you use them.
Evaluating responses like the ones your agents are trained to provide.
“We were very pleased with LanguaMetrics’ ability to create a custom set of measurements that was able to assess and diagnose the specific nature of how English is spoken in China. The large-scale testing across many provinces was a success.”
JUSTIN CAHILL
Director - Metrics China
You Set Your Standard!
You will set your standard for understandability. We will guide you through this process. We make the process both enjoyable and time efficient for you. You will not need to provide data scientists, nor linguists nor speech scientists. We have all these resources, as well as the workflows and processes that will result in your custom test.
What you need to bring is the knowledge of your business and what you feel the standard for your business should be. You work with this knowledge every day and we will work together with you to formalize it and develop it into your custom test(s).
How does it work?
1. Identify Your Stakeholders
Who in your organization understands the pain point associated with understandability; these are the people we need to work with?
2. Meeting One
We will listen to several of your calls where you feel there has been a lack of understandability. We will also listen to calls that you feel are exemplary examples of understandability and great customer service. Together, we will identify subject matter experts to help us craft the set of specific vocabulary and phrases used by your agents that is specific to your business.
3. Preparing the Pilot Test
We will prepare a draft test that we will use for a quick pilot. You will designate a small cohort of your existing agents who will take this brief test. The purpose of this is to capture your agent’s speech on our AI system so that we can work together for you to set your own standard of understandability.
4. Transforming human intelligence to machine intelligence
Our raters will use what they learned in Meeting Two to rate hundreds of audios according to your standard. Our data scientists then use these ratings to develop AI models that transform your human intelligence into machine intelligence.
We leverage our proprietary ensemble models to rapidly develop your custom test.
5. Delivering Your Custom Test
With the AI scoring models complete we assemble your custom test. We train your managers and trainers in the setup and administration of the test.
You begin hiring according to your standard for Understandability!
