The LanguaTest™ cycle, measuring Understandability and making Smiles!
Human Resources and Hiring Managers are happy because LanguaTest™ has measured the Understandability of all candidates and only provided those qualified to be interviewed for English-speaking positions, thus reducing unproductive interviews, as well as hiring and onboarding time and costs.
Certified English-speaking agents represent the organizations and their brands, eliminating customer frustrations, escalations, and attrition, which improves cost per call and KPIs.
LanguaTest™’s results improve customer satisfaction, increase repeat business, and foster positive feedback on social media and in survey results.
Positive customer feedback, reduction in customer attrition, and higher Net Promoter and post-call survey scores are Key Performance Indicators that major clients are looking for when partnering with a successful BPO.
All of these successes will lead to additional business for the BPO with high-value clientele, thus improving their company growth and bottom line for years to come.
One test affects so many positive results for the BPO, the customer, and the client and in the end, everyone wins!
If you are ready to test the LanguaTest™ or want to learn more, go to www.languatest.com.
Your point of view caught my eye and was very interesting. Thanks. I have a question for you.
Your article helped me a lot, is there any more related content? Thanks!
I don’t think the title of your article matches the content lol. Just kidding, mainly because I had some doubts after reading the article.
I don’t think the title of your article matches the content lol. Just kidding, mainly because I had some doubts after reading the article.