LanguaTest™ – Where Reliability Meets Validity!20231023031601
LanguaTest™ – Where Reliability Meets Validity!
October 23, 20234 comments
Understanding the Urgency: Reliability and Validity in Screening Mechanisms As the demand for proficient English-speaking agents skyrockets across the...
Are your Offshore Agents “On Target” to Defend your Brand?20231013044901
Are your Offshore Agents “On Target” to Defend your Brand?
October 13, 20237 comments
In today’s global market, ensuring that your call center representatives accurately represent your brand is essential. Whether your agents are b...
Does this Sound Familiar?20231004020721
Does this Sound Familiar?
October 4, 20234 comments
When your customer says to your call center agent, “I DON’T UNDERSTAND YOU!“ That means, “Houston, we have a PROBLEM!“ Your solution, LanguaTest™ “Th...
When your customer cannot understand your agent…20230904025149
When your customer cannot understand your agent…
September 4, 20236 comments
For your business to succeed, your customers must easily understand your agents and your agents need to easily understand your customers. We call this...
LanguaTest™ is the Solution!20230819020020
LanguaTest™ is the Solution!
August 19, 20235 comments
In the call center Customer Service world, the Seven Key Elements of Positive Customer Interactions are:1. Tone of voice2. Listening attentively3. Spe...
LanguaTest – Measuring the World’s Understandability20230817152846
LanguaTest – Measuring the World’s Understandability
August 17, 202340 comments
For the past 5 years, we have learned that the Philippines are full of exceptionally talented call center agents. From big cities like Manila or Davao...
