Everyone Has Questions, But Not Everyone Has Answers!20240524110032

Everyone Has Questions, But Not Everyone Has Answers!

John PreviteMay 24, 20240 comments
Speaking to the BPO, breaking it down to the basics, customers calling to get questions answered. Do your agents understand what is being asked? How t...
Do You Know That Language Power Influences Your KPIs?20240517154036

Do You Know That Language Power Influences Your KPIs?

John PreviteMay 17, 20240 comments
In a recent article from CXM Today, the piece highlights how the relentless pursuit of key performance indicators (KPIs) can sometimes overshadow the ...
Revolutionizing Call Center Recruitment: The Role of AI English Testing in 2023 and Beyond20240412101808

Revolutionizing Call Center Recruitment: The Role of AI English Testing in 2023 and Beyond

Kennet SpiegelApril 12, 20241 comment
In the dynamic realm of customer service, staying ahead means addressing the pressing challenges head-on. Explore how AI English Testing is reshaping ...
Why Should Call Centers & BPO’s Do English Testing Before Hiring New Agents?20240405130951

Why Should Call Centers & BPO’s Do English Testing Before Hiring New Agents?

Kennet SpiegelApril 5, 202464 comments
In today's fast-paced business environment, call centers and BPOs play a pivotal role in customer engagement. However, ensuring effective communicatio...
How to Create, Measure & Track KPIs at your Call Center or BPO?20240330124454

How to Create, Measure & Track KPIs at your Call Center or BPO?

Kennet SpiegelMarch 30, 20242 comments
This article was crafted to provide actionable insights for call center professionals aiming to optimize their operations through strategic KPI manage...
Revolutionizing Language Testing with AI20240322104631

Revolutionizing Language Testing with AI

Kennet SpiegelMarch 22, 20240 comments
Revolutionizing Language Testing with AI: Transforming Contact Centers and BPO Industries...
Top-5 Reasons To Do English Testing Before Hiring Call Center Agents20240315123952

Top-5 Reasons To Do English Testing Before Hiring Call Center Agents

Kennet SpiegelMarch 15, 20249 comments
In today’s globalized business landscape, effective communication is paramount, especially in call centers and business process outsourcing (BPO) firm...
What Does a Bad Hire Really Cost Your Company?20240301105216

What Does a Bad Hire Really Cost Your Company?

Kennet SpiegelMarch 1, 20243 comments
Are bad hiring decisions due to poor English-Speaking agents costing your company more than you realize? From lost productivity to damaged reputation,...
Enhancing Customer Experience Through Language Proficiency20240229204858

Enhancing Customer Experience Through Language Proficiency

Kennet SpiegelFebruary 29, 20248 comments
In the ever-evolving landscape of contact centers and Business Process Outsourcing (BPO), delivering exceptional customer experiences is paramount. On...
Revolutionizing Call Center Success: LanguaTest™ is the Solution to Industry Pain Points20231204082759

Revolutionizing Call Center Success: LanguaTest™ is the Solution to Industry Pain Points

Ryan MeraviDecember 4, 20238 comments
Introduction:In the dynamic world of call centers, where effective communication is paramount, challenges in hiring, escalated calls, poor Net Promote...
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