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In the dynamic realm of customer service, staying ahead means addressing the pressing challenges head-on. Explore how AI English Testing is reshaping ...
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Why Should Call Centers & BPO’s Do English Testing Before Hiring New Agents?
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In today's fast-paced business environment, call centers and BPOs play a pivotal role in customer engagement. However, ensuring effective communicatio...
How to Create, Measure & Track KPIs at your Call Center or BPO?20240330124454
How to Create, Measure & Track KPIs at your Call Center or BPO?
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This article was crafted to provide actionable insights for call center professionals aiming to optimize their operations through strategic KPI manage...
Revolutionizing Language Testing with AI20240322104631
Revolutionizing Language Testing with AI
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Revolutionizing Language Testing with AI: Transforming Contact Centers and BPO Industries...
What Does a Bad Hire Really Cost Your Company?20240301105216
What Does a Bad Hire Really Cost Your Company?
March 1, 20241 comment
Are bad hiring decisions due to poor English-Speaking agents costing your company more than you realize? From lost productivity to damaged reputation,...
Enhancing Customer Experience Through Language Proficiency20240229204858
Enhancing Customer Experience Through Language Proficiency
February 29, 20244 comments
In the ever-evolving landscape of contact centers and Business Process Outsourcing (BPO), delivering exceptional customer experiences is paramount. On...
Attention All CX Consultants!20231215075417
Attention All CX Consultants!
December 15, 20237 comments
The best Offshore Call Center Consultants know their clients want only the top English-speaking agents on the phones and LanguaTest™ is here to help t...
Revolutionizing Call Center Success: LanguaTest™ is the Solution to Industry Pain Points20231204082759
Revolutionizing Call Center Success: LanguaTest™ is the Solution to Industry Pain Points
December 4, 20235 comments
Introduction:In the dynamic world of call centers, where effective communication is paramount, challenges in hiring, escalated calls, poor Net Promote...
Celebrating 500,000 completed LanguaTests™ Worldwide!20231116033943
Celebrating 500,000 completed LanguaTests™ Worldwide!
November 16, 20235 comments
LanguaMetrics is celebrating 500,000 completed LanguaTests™ Worldwide! For over 6 years, from Cebu to Cairo, from Mumbai to Guatemala… we have been he...
Partnership Announcement20231031053322
Partnership Announcement
October 31, 20233 comments
We are thrilled to announce an exciting partnership between LanguaMetrics, Inc. and MosaicVoice, a revolutionary leader in call center performance enh...
